Privacy policy

Last updated: 30 September 2026

Techloch is operated by TechCove Consulting Pty Ltd in Queensland, Australia. This policy explains how we handle personal information when you browse our store, join our launch list, buy a product or contact us. Privacy enquiries can be sent to sales@techloch.com.au.

Information we collect

• Contact information you provide, such as your name, email address, phone number and delivery address.
• Order, payment-confirmation, account and customer-support information needed to provide the services you use. Payment providers process payment details through checkout.
• Your email address and marketing preferences when you subscribe to product or launch updates.
• Device, browser, IP address and browsing or shopping activity, collected through cookies, pixels and similar technologies.
• Information received from service providers, including payment status, delivery updates and information used to detect fraud.

How we use information

We use information to operate the store, process and deliver orders, manage returns, answer enquiries, maintain accounts, improve our services, prevent fraud and meet legal obligations. We use your marketing preferences to manage the product news you request. Where permitted and subject to applicable consent choices, store activity may also be used for analytics, personalisation and advertising.

Shopify and other service providers

Shopify hosts our store and processes information about visits and purchases. We use Shopify Network Intelligence: Shopify combines activity from this store with activity involving other merchants and Shopify to provide enhanced services, including personalisation and advertising. See Shopify's Consumer Privacy Policy for its practices and Shopify's privacy portal to exercise rights directly with Shopify.

We share information needed to operate the store with providers of hosting, payment processing, delivery, customer support, email, reviews and analytics. Where advertising integrations are used, information may also be shared with advertising partners, subject to applicable privacy choices. We may disclose information where required by law, to protect legal rights or in connection with a business transfer subject to applicable safeguards.

Store integrations include Facebook & Instagram, Google & YouTube, TikTok, Judge.me Reviews and FoxKit. Their features and applicable consent choices determine the information processed through each integration.

Overseas processing

Shopify and other providers may process information outside Australia. Our Shopify customer-data hosting location is the United States. Other processing locations depend on the service used; Shopify describes its international processing in its privacy policy. Contact us if you need more information about a particular disclosure.

Marketing and cookies

You can unsubscribe from marketing emails using the link in each email or by contacting us. Unsubscribing does not stop necessary messages about an order or a support enquiry.

Cookies and similar technologies support functions such as checkout, preferences, analytics and advertising. Where a cookie-consent banner is displayed, use it to manage optional cookies. Your browser can also block or delete cookies, although some store functions may then be unavailable. More information is available in Shopify's cookie policy. Contact us or use Shopify's privacy portal for enquiries about data sharing and advertising choices.

Security and retention

We take reasonable steps to protect personal information. No system is completely secure. We retain information for as long as needed to provide the requested service, maintain required records, resolve disputes or meet legal obligations, and delete or de-identify it when it is no longer needed.

Access, correction and other requests

Email sales@techloch.com.au to request access to or correction of your information, ask about deletion, withdraw consent or raise a privacy concern. We may need to verify your identity. Available rights and any exceptions depend on applicable law; we will explain our response and any information we must retain.

If you are concerned about our handling of personal information, contact us so we can investigate. You can also contact the Office of the Australian Information Commissioner about privacy complaints in Australia.

Children and external websites

The store is intended for adults making purchases or parents and guardians acting for younger collectors. If a child has supplied personal information without appropriate permission, please contact us. Other websites linked from our store have their own privacy practices. Information you choose to publish in a review or another public area can be read by others.

Policy updates

We may update this policy as our services or practices change. The date above identifies the latest version. Where required, we will provide further notice or obtain consent for a change.