Shipping policy
Last updated: 30 September 2026
This policy explains delivery for orders from Techloch. For an existing order, the delivery terms shown when you ordered continue to apply.
Shipping at a glance
- Australia only. Standard shipping is AUD $9.90, or free from AUD $99 after discounts, before shipping.
- Dispatch: within 7 business days for Card Mailer orders.
- Estimated transit: 2–8 business days after dispatch, in addition to preparation time.
Where we deliver
We currently ship within Australia. International delivery, local delivery and collection are not currently available.
Shipping options and costs
Standard shipping is AUD $9.90, with free standard shipping on orders of AUD $99 or more after discounts, before shipping. The available service and final shipping charge are shown at checkout before payment.
The standard delivery estimate is 2–8 business days after dispatch. This is an estimate, not a guaranteed arrival date, and does not include the time needed to prepare your order.
Dispatch and product launches
We dispatch Card Mailer orders within 7 business days. The 2–8 business-day delivery estimate starts after dispatch. Check the product page for availability and any product-specific dispatch estimate before ordering. A launch-list sign-up is not an order, payment or reservation. If a product is not yet available to order, no dispatch date is promised by joining the list.
We will contact you if we become aware of a delay affecting your order. If we cannot supply an item you have paid for, we will contact you about the available options, including a refund.
Tracking and delivery details
We send a dispatch confirmation with tracking details when your order ships. Please check your delivery address before ordering. If it needs correcting, email sales@techloch.com.au as soon as possible. Changes may not be possible once the parcel has been dispatched.
Late, missing or damaged deliveries
If your parcel is late, missing, damaged or contains the wrong item, contact sales@techloch.com.au with your order number and a description of the problem. Photos of damage can help us investigate. We will work with you and the carrier to resolve the issue.
Please keep any damaged packaging while we investigate. Reporting an issue promptly helps, but there is no 24-hour deadline that removes your consumer rights. Our returns and refunds policy explains the available remedies. Nothing in this policy limits your rights under Australian Consumer Law.