Refund policy

Last updated: 30 September 2026

Contact sales@techloch.com.au if something is not right with your Techloch order. This policy covers our trading card accessories, including the Techloch Card Mailer. It does not remove rights or promises that applied to an earlier purchase.

Change-of-mind returns

You can request a change-of-mind return within 14 days of delivery for store credit. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Contact us within that period for return instructions.

You pay return postage for a change-of-mind return. Approved store credit covers the item's purchase price, excluding the original delivery charge. These conditions apply only to change-of-mind returns, not to faulty goods or other consumer guarantee claims.

Measure your loaded toploader, including any bag and seal, against the fit guide before ordering. If a product fails to match our description or an agreed purpose, your consumer rights still apply.

Faulty, damaged or incorrect items

If an item is faulty, damaged, unsafe or not what you ordered, contact us with your order number or other proof of purchase and a description of the problem. Photos can help us assess it. You do not need the original packaging to claim a remedy for a faulty product.

For a major failure, you can choose a refund or replacement. For a minor failure, we can arrange an appropriate remedy within a reasonable time. If we cannot resolve it within a reasonable time, you may have further rights. We cover reasonable return costs when a product is confirmed to have a fault or other consumer guarantee problem.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 14-day change-of-mind window does not limit these rights. Consumer guarantee claims are not subject to an arbitrary 7-day or 90-day cut-off.

About the printed finish

Fine layer lines are characteristic of a 3D-printed finish. This does not affect your rights if an item is faulty, unsafe or not as described. If you are unsure about a mark or finish, contact us with a photo.

Returning an item

1. Email sales@techloch.com.au with proof of purchase and the reason for your return.
2. We will provide the return address and discuss return postage and the remedy available.
3. Remove your cards, toploaders and other personal items. Package the product suitably and keep the postage receipt and tracking details.

Refunds and cancellations

We will contact you after assessing a return. Where a refund is due, it is returned to the original payment method unless we agree otherwise. Your bank or payment provider may need several business days to show it.

To request an order cancellation, contact us as soon as possible. We will confirm whether dispatch can be stopped and explain the applicable options. If we cancel because we cannot supply your paid order, we will provide a refund. Joining the launch list is not a paid order or a pre-order.